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FAQ

DO I NEED TO REGISTER AN ACCOUNT TO BUY MODELS?

Yes. A free account registration is required in order to purchase and download any 3d models from SketchUpModel catalogue. Sign-up now

I CAN'T LOG IN. PASSWORD RESET IS NOT WORKING. WHAT TO DO?

Most common mistake during password reset is wrong username. Make sure your username is correct. You can find your username in registration email.

I SENT YOU AN EMAIL AND HAVE NOT RECEIVED A RESPONSE.

We respond to all received emails, but sometimes it happens that our answer is rejected to SPAM. If you haven't received a response please check your spam folder.You can also contact us by SKYPE (sketchupmodel.org) during our business hours

HOW CAN I PAY FOR MY ORDER?

You can pay by Paypal.

I DON'T HAVE A PAYPAL ACCOUNT . HOW CAN I PAY?

Credit Card by PayPal service (does not require PayPal account) Wire transfer.You will get access to your order after Your payment is registered on our account.

I Paid for the Product. Where Can I download it?

There are two ways You Can download files You bought:
a. Check Your email in-box for mail from us with link inside.
b. Go to "Account Maintenance" section, click on your order where you can find download link.

I HAVE PAID FOR THE ORDER. I DON'T GET THE DOWNLOAD LINKS.

In some cases (Payment with credit card) Your order status need to be confirmed manually by our crew and it can take few moments. Or you can email to us right away.

WHY ARE SketchUpModel LIBRARIES ELECTRONICALLY DISTRIBUTED ONLY?

Instant delivery. After order is confirmed , You gain instant access to product files. All our files are stored on MEDIAFIRE servers so download speed is really fast.

Access your product every time, every place. If You lose your data or if you just forget them during travel please write to us. You will get download links instantly.

Always up to date files. If we make any update to our products you will be able to download new version immediately.

I'M GETTING ERRORS DURING UNPACKING PRODUCT ARCHIVES.

Our products contain quite big files. If your Internet connection is slow, or can break transfer we recommended to use download manager such as FlashGet or Internet Download Manager.

Contact

We are delighted to receive your questions and suggestions through Email: office@sketchupmodel.org